Complaints Policy

The University Hospital Foundation is committed to maintaining its positive reputation within the community and encourages external stakeholders and members of the community to bring any concerns directly to the Foundation. 

Contact 

The University Hospital Foundation can be contacted by mail, email or telephone:

Mailing address:

WMC Donor Office - 1H1.91         

8440 – 112 Street, N.W.                  

Edmonton, AB T6G 2B7

Email: uhfoundation@ahs.ca

Phone: (780) 407-7007 

All complaints are documented and forwarded to the Vice President, Finance & Operations, with the exception of Lottery complaints (reviewed by the Director, Communications & Special Projects), complaints involving personal injury or legal risk (reviewed by the Executive Finance and Investment Committee), and complaints regarding medical care at the University of Alberta Hospital or other affiliates of the Foundation (these will be reviewed by the appropriate institution promptly and in confidence).

Steps will be taken to resolve each complaint within reasonable limits. University Hospital Foundation leadership will determine what reasonable action can be taken to resolve the complaint, including whether or not the Board of Trustees will be briefed on the issue.

The Foundation’s treatment of all complaints, including contact and conversations, shall be presented to the Board of Trustees annually for review.

Donor Office - University of Alberta Hospital

1H1.91 WMC, 8440 – 112 Street NW, Edmonton, AB T6G 2B7

Donor Office - Mazankowski Alberta Heart Institute

2A9.006 MAHI, 8440 – 112 Street NW, Edmonton, AB T6G 2B7

Donor Office - Kaye Edmonton Clinic

1B.120 KEC, 11400 University Avenue, Edmonton, AB T6G 1Z1

University Hospital Foundation

Phone: 780-407-7007 | Fax: 780-407-6603
uhfoundation@albertahealthservices.ca
Charitable Registration Number  88900-3240 RR0001

 



Copyright 2017 University Hospital Foundation